FAQ


Got Questions?

Common Questions About Working With Us

Our website packages start at KES 60,000 for a Starter site (up to 7 pages) and go up to KES 135,000 for a Premium site with e-commerce, M-Pesa integration, and advanced SEO. Every package includes a fixed scope, clear timeline, and written deliverables list - no hidden fees. View our full pricing here.

Yes. All projects can be split into two payments: 50% deposit to start, and 50% on delivery before the site goes live. We accept M-Pesa and bank transfer. For projects above KES 200,000, we can discuss a 3-stage payment plan.

Domain and hosting are not included in our package prices. We recommend reliable Kenyan hosting providers (typically KES 5,000-12,000/year) and help you set everything up as part of the project. You own the domain and hosting account outright - we never lock you in.

Every project follows our four-stage process:

  1. Discovery - We learn about your business, goals, audience, and competitors. You receive a clear scope, timeline, and fixed price.
  2. Design - We create a custom visual design aligned with your brand. You review mockups and provide feedback before any code is written.
  3. Develop - Your site is built with clean, optimized code - mobile-first, speed-tested, and SEO-ready.
  4. Launch & Support - We deploy, test everything, and provide post-launch support for adjustments.

Timelines depend on the package and how quickly you provide content (text, images, logo):

  • Starter: ~10 business days
  • Business: ~14 business days
  • Premium: ~21 business days

You'll receive a content checklist at project start so you know exactly what we need and when.

Revision rounds depend on your package:

  • Starter: 2 design revision rounds
  • Business: 3 design revision rounds
  • Premium: 5 design revision rounds

Most projects settle within the first 1-2 rounds. We work closely with you during the design phase to get it right before development begins.

We primarily build on WordPress - it powers over 40% of the web and gives you full control over your content. For more complex applications, we also work with Laravel (PHP framework). All sites are custom-built - we don't use generic themes or page builders as the final product.

Every website we build includes SEO foundations: proper meta titles and descriptions, heading structure, schema markup, sitemap submission, Google Analytics integration, and Core Web Vitals optimization. This puts you in the best position to rank. For competitive keywords, we offer ongoing SEO packages that include content creation, backlink building, and monthly rank tracking.

Yes. We set up M-Pesa (Lipa Na M-Pesa) and card payment gateways (Pesapal, Flutterwave) for e-commerce stores, booking systems, and donation platforms. This is included in our Premium package or available as an add-on (from KES 25,000) for Starter and Business packages.

Every package includes a post-launch support window (30, 60, or 90 days depending on your plan) where we handle bug fixes, layout adjustments, and minor changes at no extra cost. After that, we offer an optional maintenance plan from KES 8,000/month that covers WordPress updates, security monitoring, daily backups, uptime checks, and small content edits.

Absolutely. Many clients start with a Starter site to establish their online presence, then add e-commerce, advanced SEO, or additional pages as the business grows. We can upgrade your site at any point at transparent rates.

Ideally, yes - you know your business best. We provide a content checklist at project start so you know exactly what we need. If you need help, we offer professional copywriting services from KES 5,000 per page and can source stock photography or recommend local photographers.

Still have questions? We're happy to answer them.